Skip to main content
BotSmith offers four plans to match different usage levels, from trying the product for free to deploying agents at enterprise scale. All plans include access to the core agent builder, conversation history, and the BotSmith dashboard.

​
Plan Comparison

​
Message Credits

Each plan includes a monthly message credit allowance. Every user message and agent response pair consumes 1 credit — so a single back-and-forth exchange uses one credit toward your monthly total. Your credits reset on your billing cycle date each month. For example, if your billing date is the 15th, your credits refresh on the 15th of every month regardless of how many you have left.
When you reach your message credit limit, your agents stop responding to users until the next billing cycle begins or until you upgrade to a higher plan.
Monitor your usage on the dashboard’s usage bar to avoid unexpected downtime. Check your usage a few days before your billing cycle resets so you have time to upgrade if needed.

​
Upgrading Your Plan

You can upgrade your plan at any time directly from your account. Upgrades take effect immediately — your agents gain the new plan’s limits right away.
1

Open your subscription page

Navigate to Account → Subscription.
2

Click Upgrade

Click the Upgrade button next to the plan you want.
3

Complete payment

Select the plan you want to move to and complete payment on the secure payment page.
Your new plan’s message credits and agent limits activate as soon as your payment is confirmed.

​
Checking Usage

You can check your current usage in two places:
  • Account → Subscription — Shows a detailed breakdown of message credits used this month, credits remaining, and how many agents you have active versus your plan’s limit.
  • Dashboard sidebar — Displays a live usage bar so you can see at a glance how close you are to your monthly limits without leaving your workspace.
Both views update in real time as your agents handle conversations.

​
Scale Up / Enterprise

The Scale Up plan is designed for organizations that need more than any fixed-tier plan can offer. Contact the BotSmith sales team to discuss a custom arrangement that includes:
  • Custom pricing tailored to your volume and budget
  • Unlimited agents with no caps on deployments
  • White-label solution to deploy BotSmith under your own brand
  • Custom AI model training specific to your domain
  • On-premise deployment for organizations with data residency requirements
  • SLA guarantees with uptime commitments and dedicated support
  • Enterprise security and custom contract terms