BotSmith Notification Preferences and Alert Settings

BotSmith can notify you through three channels — in-app notifications, email, and browser push notifications — when important events happen, such as a new conversation starting, your message credits running low, or a performance issue with one of your agents. You control exactly which events trigger each channel from the Notification Preferences page.

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Accessing Notification Preferences

To open your notification settings, navigate to Account Settings → Notification Preferences. Changes to email and in-app preferences are applied when you click Save Preferences at the bottom of the page. Browser push notification permissions are handled separately through your browser.

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In-App Notifications

In-app notifications appear inside BotSmith while you are using the product. The bell icon in the top navigation bar shows a red badge with the count of unread notifications. Two settings control in-app notifications:

• Enable in-app notifications — Master toggle for all in-app alerts. When disabled, no notifications appear in the notification center.
• Notification sound — Plays an audio cue when a new notification arrives. This setting is only active when in-app notifications are enabled.

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Email Notifications

Email notifications send alerts to your registered email address for key events. A master Enable email notifications toggle controls the entire email channel. When enabled, you can individually turn on or off the following event types:

• New conversations — An email each time a visitor starts a new chat session with one of your agents.
• High-priority messages — Alerts for messages that have been flagged as high-priority within a conversation.
• Performance alerts — Notifications when an agent’s performance metrics fall outside normal thresholds.
• Usage warnings — Alerts when your monthly message credit consumption approaches or reaches your plan limit.

You can also set an Email digest frequency — choose Never, Daily, or Weekly — to receive a periodic summary email instead of, or in addition to, individual alerts.

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Browser Push Notifications

Browser push notifications let BotSmith alert you even when you are not actively looking at the page. They are supported in Chrome, Firefox, and Edge. Once enabled, a Test Notification button lets you verify that push notifications are working at any time. You can also click Disable Push to turn them off without revoking browser-level permissions.

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In-App Notification Center

The bell icon in the top navigation bar opens the Notification Center panel. A red badge on the icon shows the count of unread notifications. From the Notification Center you can:

• View all notifications — A chronological list of recent events including new conversations, usage alerts, performance issues, and system events.
• Filter by Unread — Switch between All and Unread tabs to focus on notifications that still need your attention.
• Mark individual notifications as read — Click the checkmark icon on a notification, or click the notification itself to mark it as read. If the notification has a linked destination, clicking it also navigates you to the relevant page.
• Delete notifications — Click the trash icon on any notification to remove it from your list.
• Mark all as read — Click Mark all read at the top of the panel to clear the badge and mark every notification as read at once.

The badge count updates in real time as new notifications arrive.